How To

  • Request Support

    • ​Call 7-6041
    • Email: chrisk@uncc.edu
    • Walk In – Visit PPS 276

  • Windows 10 Tips & Tricks

  • Setup an Onine Meeting

    • ​WebEx is the University’s online meeting tool offered to staff at no cost. WebEx FAQs

  • Remote Access

    • Citrix – provides remote access to specialized software. Citrix FAQs

    • Cloud based file storage – Allows easy access to files 24/7 from any device for faculty and staff. Dropbox for Education

    • VPN (Virtual Private Network – Connects to the UNC Charlotte network from off-campus. VPN FAQs

  • Security

    • Duo Two Factor Authentication – is available and provides an enhanced level of security. Duo FAQs
    • Duo Passcodes + Traveling – Detailed Instructions
    • SPAM and Phishing Email Filtering – if you receive an email that is suspicious, forward the email to: ReportSpam-group@uncc.edu and include the full header
    • Security Incidents: If you suspect a security incident (lost laptop, lost flash drive, account compromise), send an email to: SecurityIncident-group@uncc.edu. Members of the ITS Security Team will work with you to identify risk and provide options.